Nardini customers can also receive post-sales assistance and services through Nardini Customer Support.
Nardini Customer Support arose from the desire to constantly be there for our customers and to ensure comprehensive assistance for the software produced by the company.
We currently offer three different Customer Support packages, providing a range of contractual plans that vary by the type of services offered.
Through these options, the Nardini team guarantees the right level of service, according to the annual plan chosen by the customer. The chart below indicates the time taken by the team to start looking into and resolve problems once they’ve been signalled, according to the selected package.
Simplified CSS ticket management
Base service hours
8:30 am - 12:00 noon / 2:00 pm - 6:00 pm Monday to Friday
Users can contact us by e-mail, telephone and chat for further information.
Dedicated Service Manager
Assignment of a dedicated staff member as a priority contact person for interfacing with support in order to optimise, simplify and speed up support management.
Extended service hours
8:30 am - 6:00 pm Monday to Friday
Tickets per year
Maximum number of requests for assistance that can be submitted to our support team per year
Periodic verification of line functionality with thorough check-ups.
Ticket management times
Maximum time between receipt of the request and the first investigation/check by support staff.
Next Business Day